Support Center
Get help with FratSnap
🚀 Quick Help
📱 Getting Started
Learn how to create your first frame, join events, and start taking photos.
📸 Photo Issues
Troubleshoot camera problems, photo upload issues, and frame overlay problems.
🎉 Event Problems
Fix event creation issues, location problems, and joining event difficulties.
🔐 Account Issues
Reset passwords, update account information, and manage privacy settings.
❓ Frequently Asked Questions
📞 Contact Support
Need More Help?
Our support team is here to help you with any questions or issues you may have.
⏰
Response Time
We typically respond within
24 hours
🕐
Support Hours
Monday - Friday
9 AM - 6 PM EST
🔧 Troubleshooting
⚠️ Camera Not Working
- Check camera permissions in your device settings
- Close and restart the app
- Update to the latest app version
- Restart your device
🌐 Connection Issues
- Check your internet connection
- Try switching between WiFi and mobile data
- Clear your browser cache
- Disable VPN if using one
📱 App Crashes
- Update your device's operating system
- Free up storage space on your device
- Uninstall and reinstall the app
- Contact support with crash details
✅ Performance Tips
- Close other apps when using FratSnap
- Use WiFi for photo uploads
- Keep your app updated
- Clear app cache regularly
🔒 Privacy & Security
Your Privacy Matters
We take your privacy and security seriously. Here's what you need to know:
- Your photos are encrypted and securely stored
- We don't share your personal information without consent
- You control who can see your photos
- You can delete your account and data anytime
For complete details, please read our Privacy Policy.
📱 App Information
Current Version
1.0.0
Minimum iOS Version
iOS 14.0+
App Size
~25 MB
Last Updated
October 11, 2025